HSBC Remittance Feature

A concept feature adding remittance services to the HSBC mobile app, with exchange rate comparison, rate alerts and transaction tracking, built inside HSBC's design system.

• Concept
• Fintech
• Banking
• Mobile

Role

Value: UX and UI Designer

Tools

Value: Sketch and InVision

Platform

Value: Mobile Banking App

Key Insight

Value: Open Banking (PSD2)

8

Key User Insights

5

Suffix: -Phase

UX Process

6

Hi-fi Screens

3

Core Features

HSBC serves over half of Britain's households, but expats sending money home routinely leave the app for third-party providers offering better rates, transparency and speed.

• Every interviewed expat used a third party to send money abroad
• Participants managed their finances manually, on paper or in spreadsheets
• Users wanted notifications and alerts on their transactions
• Remittance and budgeting integrated in the bank's own app was a clear wish

I designed a remittance feature that lives natively in the HSBC app, shaped by the open banking opportunity and Jack, the persona at the centre of the research.

Bold: Exchange rate comparison

Rest: without leaving the app

Bold: Rate alerts

Rest: notifying users the moment their target rate is reached

Bold: Transaction tracking

Rest: following the money all the way home

Bold: Design system native

Rest: built entirely from HSBC's existing patterns

Group: Expats

Compare rates, set alerts and track transfers without leaving their bank

Group: HSBC

Keeps remittance customers in the app instead of losing them to third parties

Group: Families

Money arrives home on the best rate, with alerts doing the watching

Cta Heading: Read the complete case study

Open banking research, expat interviews, Jack's persona, rate alert flows, and design system constraints.

Contact Line1: Simplifying a complex financial flow?

Contact Line2: Let's reduce it to what matters.