Relo Relocation Concierge

Designed a concept app that manages end-to-end relocation in one place, pairing a dashboard that consolidates every service with REBOT, an AI chatbot concierge.

• Concept
• Mobile App
• AI Concierge
• Service Design

Role

Value: UX and UI Designer

Tools

Value: Sketch and InVision

Platform

Value: Mobile App

Key Result

Value: Usability Validated

7

Key User Insights

5

Suffix: -Phase

UX Process

6

Hi-fi Screens

2

Affinity Maps

Relocating, especially internationally, means juggling immigration, home search, movers, schools and endless admin across many providers, with no single comprehensive app to manage it all.

• Relocating is far tougher with family and kids in tow
• Finding good schools needs local help you cannot get from abroad
• A missed visa rule change delayed one family's travel by a month
• Proof of address is needed early by schools, banks and doctors

I designed a single app that consolidates every relocation service in a dashboard, with REBOT, an AI chatbot concierge, working alongside it.

Bold: Consolidated dashboard

Rest: to log, track and manage every relocation request

Bold: REBOT, an AI concierge

handling quotations, onboarding, reminders and troubleshooting

Bold: Timely notifications

for status changes, visa rule changes and upcoming activities

Bold: Interactive InVision prototype

Rest: tested with users and refined through affinity mapping

Group: People relocating

Impact: One place to log, track and manage every relocation service

Group: Relo

An AI concierge that scales support without losing the personal touch

Group: Families

Impact: Schools, housing and paperwork coordinated before they land

Cta Heading: Read the complete case study

Market research, user interviews, Julia's persona, Crazy 8 ideation, REBOT, and usability testing.

Contact Line1: Designing a service-led digital product?

Contact Line2: Let's map the journey together.